Legal

Terms of Service

Effective date: March 23, 2025 · Last updated: March 23, 2025

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the services provided by Zensas Media Group S.L. ("we", "us", "our") under the brand name Verlium, accessible at verlium.com.


By creating an account, purchasing a service, or using our website, you agree to be bound by these Terms. If you do not agree, you must not use our services.


These Terms constitute a legally binding agreement between you ("you", "the Customer") and Zensas Media Group S.L.

2. Definitions

  • Services — all cloud infrastructure, hosting, storage, connectivity, streaming, AI, email, and related services offered by Verlium.
  • Account — your registered user account on verlium.com.
  • Customer Data — any data, files, or content that you upload, store, or process using our Services.
  • Subscription — a recurring billing arrangement for access to a Service.
  • SLA — the Service Level Agreement, available at verlium.com/sla, which defines uptime guarantees and remedies.

    • 3. Account Registration

    To use our Services, you must create an Account and provide accurate, complete, and current information. You are responsible for:


  • Maintaining the confidentiality of your account credentials.
  • All activities that occur under your Account.
  • Notifying us immediately of any unauthorized use of your Account.

    • We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe to be compromised.

    4. Services and Availability

    We provide cloud infrastructure services as described on our website and service pages. Service specifications, features, and availability may vary by plan and are subject to the terms described on each service page.


    We strive to maintain high availability as defined in our SLA. However, we do not guarantee uninterrupted access and are not liable for downtime caused by:


  • Scheduled maintenance (announced at least 48 hours in advance).
  • Force majeure events (natural disasters, war, government actions, pandemics).
  • Third-party service failures outside our reasonable control.
  • Your own equipment, software, or network issues.

    • 5. Pricing and Payment

  • All prices are listed in Euros (EUR) and are exclusive of VAT unless otherwise stated.
  • VAT is charged in accordance with EU regulations. As a Spanish-registered business, we collect VAT from customers in all EU member states under the One Stop Shop (OSS) scheme.
  • Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan.
  • Payment is processed securely by Stripe. By providing payment information, you authorize us to charge the applicable fees.
  • Failed payments may result in service suspension. We will attempt to notify you before any suspension.
  • Prices may change with 30 days' advance notice. Existing subscriptions will be honored at the current rate until the end of the current billing period.

    • 6. Cancellation and Refunds

  • You may cancel your subscription at any time through your account dashboard or by contacting support.
  • Cancellations take effect at the end of the current billing period. You will retain access to the Service until that date.
  • We do not provide prorated refunds for partial billing periods unless required by applicable law.
  • Annual subscriptions may be eligible for a prorated refund within the first 14 days of purchase, subject to review.
  • Upon cancellation, your Customer Data will be retained for 30 days, after which it will be permanently deleted unless a longer retention period is required by law.

    • 7. Acceptable Use

    You agree not to use our Services to:


  • Violate any applicable law, regulation, or third-party rights.
  • Distribute malware, viruses, or other harmful software.
  • Send unsolicited bulk communications (spam).
  • Host or distribute content that is illegal, defamatory, or infringes intellectual property rights.
  • Conduct cryptocurrency mining without explicit written approval.
  • Attempt to gain unauthorized access to our systems or other customers' data.
  • Engage in DDoS attacks or other activities that degrade service for other customers.
  • Resell our Services without a written reseller agreement.

    • We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated this Acceptable Use Policy. Where possible, we will provide notice before taking action.

    8. Customer Data

  • You retain all ownership rights to your Customer Data.
  • We do not access, use, or share your Customer Data except as necessary to provide the Services, comply with legal obligations, or respond to your support requests.
  • You are responsible for maintaining backups of your Customer Data. While we implement redundancy measures, we are not liable for data loss.
  • Upon account termination, Customer Data will be deleted within 30 days unless a longer retention period is required by law or you request earlier deletion.
  • Our data processing practices are described in our Privacy Policy.

    • 9. Intellectual Property

  • All intellectual property in our Services, website, software, documentation, and branding (including the Verlium name and logo) is owned by Zensas Media Group S.L. or its licensors.
  • We grant you a limited, non-exclusive, non-transferable license to use our Services for the duration of your subscription.
  • You may not copy, modify, reverse engineer, or create derivative works of our software or services without written permission.
  • Open-source components used in our Services are subject to their respective licenses.

    • 10. Limitation of Liability

    To the maximum extent permitted by applicable law:


  • Our total liability for any claim arising from or related to these Terms or our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill.
  • These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise).

    • Nothing in these Terms excludes or limits our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by applicable law.

    11. Indemnification

    You agree to indemnify and hold harmless Zensas Media Group S.L., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:


  • Your use of the Services in violation of these Terms.
  • Your violation of applicable law or third-party rights.
  • Customer Data that you upload, store, or process using our Services.

    • 12. Modifications to Terms

    We may update these Terms from time to time. When we make material changes:


  • We will notify registered users by email at least 30 days before the changes take effect.
  • The updated Terms will be published on this page with a revised effective date.
  • Continued use of our Services after the effective date constitutes acceptance of the revised Terms.
  • If you do not agree with the changes, you may cancel your subscription before the effective date.

    • 13. Governing Law and Disputes

  • These Terms are governed by and construed in accordance with the laws of Spain.
  • Any disputes arising from or relating to these Terms shall be resolved by the courts of Spain, unless mandatory consumer protection laws in your jurisdiction require otherwise.
  • For EU consumers: you may also use the European Commission's Online Dispute Resolution platform.
  • Before initiating any formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

    • 14. Severability

    If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

    15. Contact

    For questions about these Terms of Service, contact us at:


    Zensas Media Group S.L.

    Email: legal@verlium.com

    Website: verlium.com/contact

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